How Building Plastics Online Scaled Their Ecommerce Operations

Outdated Technology

The EKM platform lacked the modern capabilities needed to support a high-volume, multi-location ecommerce operation.

Limited Features

Managing thousands of SKUs and a broad product offering was inefficient and inflexible.

Poor Customer Support & Lack of Expertise

Limited access to ecommerce guidance made it difficult to optimise the site or drive growth.

Inflexible Delivery Options

Handling over 300 click-and-collect locations was a major logistical challenge due to platform constraints.

Modernised Ecommerce Platform

A robust system built to efficiently handle thousands of SKUs, with a seamless and intuitive interface for customers.

Scalable Click-and-Collect Functionality

Customers can now easily select from over 300 nationwide pickup locations, streamlining purchase processes.

Advanced Online Payments Integrations

Support for major payment methods including credit/debit cards, Apple Pay, Google Pay, PayPal, and Klarna.

Boosted Operational Efficiency

With over 100,000 orders processed, the platform has scaled effortlessly to match business growth.

Improved Support and Stability

Symphony has provided ongoing strategic support, helping to improve visibility, drive customer acquisition, and ensure reliable site performance - enabling the team to focus on expanding their reach.