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B2B ecommerce is complex. Your platform should make it easier – not more expensive,
harder to upgrade, or dependent on a full-stack team to keep it afloat.
B2B ecommerce is complex. Your platform should make it easier – not more expensive, harder to upgrade, or dependent on a full-stack team to keep it afloat.
Adobe Commerce (formerly Magento) is a heavyweight in the digital experience world – but for growing B2B businesses, that weight can quickly become a drag.
Adobe Commerce (formerly Magento) is a heavyweight in the digital experience world – but for growing B2B businesses, that weight can quickly become a drag.
From expensive upgrades to vendor lock-in, many teams find that what looked like a powerful platform on paper becomes a costly suite of compromises in practice.
Adobe rarely sells Commerce in isolation. The real play? Pushing clients to buy into Experience Manager, Adobe Analytics, Real-Time CDP, Target, and more. For most B2B businesses, it’s overkill and overpriced.
Symphony Commerce takes a different path.
We’re laser-focused on real-world B2B complexity – not the DXP upsell.
B2B ecommerce is what we do day in, day out. No Photoshopping required when it comes to showing our results!
A platform designed entirely for B2B – no B2C retrofitting required.
Real integration with ERP and CRM systems – no middleware patchwork.
UK-based support with names, not tickets – no delays or escalation spirals.
Rapid onboarding and faster upgrades – no need for a full-stack dev team.
Predictable pricing – no surprise costs for upgrades or maintenance.
A platform designed entirely for B2B – no B2C retrofitting required.
Real integration with ERP and CRM systems – no middleware patchwork.
UK-based support with names, not tickets – no delays or escalation spirals.
Rapid onboarding and faster upgrades – no need for a full-stack dev team.
Predictable pricing – no surprise costs for upgrades or maintenance.
Side-by-side:
Feature | Symphony Commerce | Adobe Commerce / Magento |
Feature | Symphony Commerce | Adobe Commerce / Magento |
| B2B Core | Purpose-built for B2B from day one | B2C foundation – B2B layered in |
| Upgrade Process | Seamless, quick, handled by Symphony | Complex, time-consuming, and dev-heavy |
| Pricing Transparency | Fixed pricing, no surprises | GMV-based pricing with hidden costs for maintenance |
| Composable Flexibility | Open, best in class flexibility | Locked into Adobe’s wider suite of tools |
| Hosting Model | True SaaS with zero maintenance | Not SaaS – needs dev resources and ongoing upkeep |
| Support | UK-based team, direct access, no delays | Global ticketing queues and slower escalation paths |
| B2B Core | Purpose-built for B2B from day one | B2C foundation – B2B layered in |
| Upgrade Process | Seamless, quick, handled by Symphony | Complex, time-consuming, and dev-heavy |
| Pricing Transparency | Fixed pricing, no surprises | GMV-based pricing with hidden costs for maintenance |
| Composable Flexibility | Open, best in class flexibility | Locked into Adobe’s wider suite of tools |
| Hosting Model | True SaaS with zero maintenance | Not SaaS – needs dev resources and ongoing upkeep |
| Support | UK-based team, direct access, no delays | Global ticketing queues and slower escalation paths |
Native B2B Workflows
Quoting, multi-user account roles, customer-specific pricing – all ready out of the box.
Seamless ERP Integration
Built to fit your tech stack – not fight against it.
No Developer Reliance
Your team can make changes fast – no queueing behind your dev agency.
Real-Time Inventory and Fulfilment Tools
No bolt-ons. Just fast, accurate stock syncing across warehouses and regions.
Built-In UX and Marketing Tools
Search, cross-sell, personalisation and more – all native.
Seamless integration with
When your platform needs urgent attention, chasing down slow ticket responses isn't good enough.
Sana users have reported consistent issues with poor documentation, long response times, and disconnected aftercare.
At Symphony, support doesn’t vanish after go-live. You get named contacts, UK-based response, and hands-on help whenever you need it. Escalation isn’t a form. It’s a phone call.
"Upgrades can prove challenging for existing customers... Adobe’s cloud offerings are not true SaaS and require a full-stack development team to manage."
Gartner Magic Quadrant for Digital Commerce, 2024
"Its focus on integrating Adobe Commerce with its broader product suite… may not appeal to current users or prospects composing from best-of-breed solutions."
Gartner Magic Quadrant for Digital Commerce, 2024
In September 2025, Adobe released an emergency patch for a critical vulnerability – SessionReaper (CVE-2025-54236) – that allowed attackers to take over customer accounts without logging in.
Thousands of Adobe Commerce / Magento stores were left exposed.
Exploit code leaked before patch rollout.
Only 1 in 2 Adobe Commerce Cloud customers patched in time.
Source: Sansec Forensics, September 2025
"Comparable to Shoplift, TrojanOrder, and CosmicSting in scale and risk."
Symphony takes a proactive, secure-by-default approach – no leaked patches, no guesswork, and no full-stack exploits.
Source: Sansec Forensics, September 2025
"Comparable to Shoplift, TrojanOrder, and CosmicSting in scale and risk."
Symphony takes a proactive, secure-by-default approach – no leaked patches, no guesswork, and no full-stack exploits.
"Symphony has transformed the way we do business online... we couldn’t be happier with the results."
Anthony O’Sullivan - Managing Director at Building Plastics Online
"The platform is flexible, reliable, and user-friendly... the growth we’ve experienced speaks for itself."
Mike Storey - Director at UK Flat Roofing
"We've seen significant growth across multiple branded websites through our partnership with Symphony."
Rod Burrows - Marketing Director at Tower Housewares
Symphony handles real B2B needs out of the box - without bolt-ons, dev queues or two-year replatform cycles. Our platform adapts to your logic, integrates cleanly with your stack, and delivers a support experience designed for scale.
Adobe Commerce / Magento can be powerful – if you’re a global enterprise with millions to spend and teams to manage every integration, upgrade, and product.
But if you're looking for a focused B2B engine, built to integrate with your existing stack, Symphony gives you all the functionality you need – without the cost, complexity, or compromise.
